Where to start with this one..
It’s a pain in the ass when a private company that is the sole provider to a state-sponsored monopoly fails in its role. Typical example is the NCTS : They appear to be unable to book a test over email, even though they advertise this service on their website. As a result of their failure, I had a day in court, nothing major, just the waste of time for myself, a garda and the judge.
To top it all off, the NCTS group seem to be unable to provide simple information like “how long did it take to get a booking in this particular centre on this particular date if you used the online (non-email) booking system”! I really do hope that this crowd of incompetents lose the contract to stiff us all of our money and time next year when the contract is reviewed. At least the current review puts them in 2 out of 3 bidders for the contract!